Delivery Policy

Where we deliver

We deliver to addresses in Peninsular (West) Malaysia only. We do not currently deliver to Sabah, Sarawak or Labuan; the checkout will not accept those postcodes.

When your order ships

• Orders are processed after we have confirmed them with you and received payment.
• We will tell you the expected delivery timing when we confirm your order, as it depends on stock and your location. Delivery dates are estimates, not guarantees.
• You can follow your order status in your account once you are signed in.

Delivery charges

Any delivery charge applicable to your order will be confirmed with you before you pay, and shown on your invoice.

Receiving your order

• Please make sure someone is available to receive and check the goods at the delivery address.
• Check the packaging and the panels on arrival. If anything is visibly damaged or incorrect, note it on the delivery order or tell the delivery person, and take photos.
• Report any damage, defect or wrong item to us within 7 days of delivery. See the Returns & Refunds Policy.

Failed or delayed deliveries

If a delivery fails because the address is wrong or incomplete, or nobody is available to receive it, we will contact you to rearrange, and a re-delivery fee may apply. We are not liable for delays caused by events outside our control, such as severe weather, road closures or courier disruption, but we will keep you updated.

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